Features (AddOns)

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InBox LogoutPauseNotification

Version 6.0.0

Creation 11/05/2020

Resources

The module pause notifications for the agent who, configure the option in their preferences.

Prerequisites

Structure

The following versions of the OTRS framework are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.28.8 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third-party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ LogoutPauseNotification 6.0.0.opm

Configuration

This module must be configured via personal preferences. The following configuration options are available:

Personal preferences

In the personal preferences a new setting "Pause Notification" was added, when changing its value to "Yes", all notifications sent to the attendant will be paused:

Config pause notification

Note: During the period when notifications are paused, they will be lost.